Right of withdrawal
The customer is granted a right of withdrawal for 14 days after receipt of the goods. The deadline is deemed to have been met if the customer notifies Audio Essence of the cancellation in good time using the cancellation form and sends the goods back to Audio Essence by post or e-mail within 14 days of notification using the cancellation form enclosed with the delivery. The revocation does not require justification.
Exercising the right of withdrawal leads to a reversal of the contract. The customer must return the goods in their original packaging, unopened and complete with all accessories and together with the delivery note. Returns to Audio Essence are made at the expense and risk of the customer. Any payment already made (incl. shipping costs) will be refunded to the customer within 14 days if Audio Essence has already received the goods back or the customer provides proof that he has sent the goods back.
Audio Essence reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the loss of value from the purchase price already paid or to invoice the customer.