Right of withdrawal

The customer is granted a right of withdrawal for 14 days after receipt of the goods. The deadline is deemed to have been met if the customer notifies the cancellation in due time using the cancellation form from Audio Essence and sends the goods back to Audio Essence by post or email within 14 days of notification using the cancellation form enclosed with the delivery. The revocation does not require justification.

Exercising the right of withdrawal leads to the contract being reversed. The customer must return the goods in their original packaging, unopened and complete with all accessories and together with the delivery note. Returns to Audio Essence are made for the account and risk of the customer. Any payment that has already been made (including shipping costs) will be refunded to the customer within 14 days, provided that Audio Essence has already received the goods back or the customer provides evidence that he has sent the goods back.

Audio Essence reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the decrease in value from the purchase price already paid or to invoice the customer.